Bon Secours Health System will be consolidating some of its patient financial services from locations throughout the country to just two in Greenville and Richmond, Va.
Specifically, the billing, follow-up, credit management and denials management roles will move to the Greenville processing center. That Central Billing Office will be staffed by 130 employees. The company said 70-80 of those positions would be new hires or external candidates. Employees who have been fulfilling these services at other locations were offered the option to move to Greenville.
The move is part of a process of reorganizing the health system’s various revenue-related functions. RevConnect, as the initiative is branded, will divide local system-based services from shared services.
Patient check-in/check-out, onsite customer service, charge entry, scheduling, registration, point-of-service collections and financial counseling will remain in the local systems. The processing centers will handle other financial services. Insurance verification, pre-registration, customer service and cash posting will be processed in Richmond.
The planning and implementation processes are expected to occur in 2014.
The nonprofit’s entire system includes 19 acute-care hospitals, 14 home care and hospice services, five nursing care facilities, four assisted-living facilities and a psychiatric hospital. The system includes the Greenville-based Bon Secours St. Francis Health System.
The new facility will be located in the Golden Strip area.
