Greenville will soon be home to a 200-person call center for an unnamed Fortune 10 company, according to Phoenix-based contact center firm Empereon-Constar. The 6,240-square-foot center will create 200 local jobs, including sales specialists, customer service representatives, supervisors and managers, according to a news release.
The call center is Empereon-Constar’s sixth location in the U.S. following facilities in Arizona, Colorado, Pennsylvania and New Mexico. Facilities operate 24 hours a day, seven days a week, and serve customers across a variety of industries with both inbound and outbound call center services.
“Responding to strong demand for our services, we are excited to announce the opening of our Greenville call center,” stated Empereon-Constar CEO Travis Bowley. “Our new location will accommodate our continued growth and help us keep pace with our client’s needs.”
The Greenville facility is located in the Roper Mountain Business Center at 440 N. Roper Mountain Road. The company is currently accepting applications, and has plans for a ribbon-cutting later this year. Company representatives did not respond to additional requests for comment.
According to the company’s website, Empereon-Constar chose U.S.-based contact center locations to minimize cultural differences and maximize “natural language capabilities” for its clients. The Greenville call center follows the company’s expansion plans for a new facility near San Diego in Baja, Calif., which will employ “fluently bilingual, fully bicultural” agents.
Empereon-Constar serves clients across a variety of industries, including finance, telecommunications, entertainment media, satellite, broadband, e-commerce, consumer loan, bankcard and under-banked business sectors. The company provides end-to-end consumer contact services with two distinct but affiliated entities, Empereon Marketing and Constar Financial Services, founded 1997 and 2005 respectively.