GHS developing mobile app to help visitors navigate hospitals


Greenville Health System (GHS) has partnered with Atlanta-based technology company Gozio Health to develop a mobile app to help patients and visitors find their way around its hospital campuses.

The wayfinding app will provide step-by-step directions to any destination within the health system’s eight hospitals, seven parking decks, and 200 satellite clinics, according to a news release. It is expected to be released to app stores next spring.

“As GHS and Palmetto Health join together, we look to innovations in technology to better the health and well-being of the communities we serve across South Carolina,” said Rich Rogers, senior vice president of information services and chief information officer for GHS, in the release. “A wayfinding mobile app with distinct patient engagement features allows us to improve the overall patient experience and access to care of our combined health systems.”

People who download the new app to their smartphones will be able to view their location on a floor map of each hospital building or parking deck, helping them locate key offices and services such as labs, pharmacies, cafeterias, restrooms, and the gift shop, according to the release.

The app will also provide users with immediate access to physician directories, MyChart medical records, and wait times for urgent care, the release said.

GHS officials said the app will eventually include Palmetto Health System’s six hospitals across the Midlands. The two companies announced a partnership last year and will unite under a new brand, Prisma Health, in early 2019.

“We are excited for the opportunity to partner with a growing Southeastern health system whose primary goal is to deliver exceptional care to their communities,” said Joshua Titus, CEO and founder of Gozio Health, in the release. “Gozio’s wayfinding and patient engagement technology is a perfect fit for expanding health care systems looking to support new patient outreach and improvements in patient experience with mobile platforms.”

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