Spartanburg-based J M Smith Corp. announced a new president for its QS/1 division.
The company said Saul Factor, a pharmacist and executive officer, was chosen after an international search. He will succeed retiring President Tammy Devine on July 1.
Devine announced her retirement earlier this year after 35 years with the company, according to J M Smith Corp.
“Saul brings such a unique set of skills to QS/1,” Devine said in a statement. “As an active member of the selection committee, and someone who is committed to the future of this organization, I am exited that his training as a pharmacist, and his vast experience as a business leader, will give him a true understanding of all our customers, and an ability to relate to their challenges as QS/1 moves forward.”
Factor, originally of New York, earned a Bachelor of Science degree in pharmacy from Northeastern University in Boston, and a Master of Business Administration degree from the University of New Haven.
He spent the first decade of his career as a retail and long-term care pharmacist before moving into sales and brand management with the pharmaceutical companies PCS and Eli Lilly.
Factor then worked for RxAmerica, where he was responsible for developing the strategy and vision to improve the customer experience. He helped create a culture that “placed the customer at the focus of the organization,” J M Smith Corp. said.
According to J M Smith Corp., RxAmerica’s revenues doubled to $1 billion during Factor’s tenure as chief operation officer.
“One of the first things that struck me about Saul was his commitment to customers, shareholders, and employees,” said Alan Turfe, CEO and chairman of J M Smith Corp. “Saul has a track record of success. He has built teams that have deployed both operational and commercial excellence programs focused on delivering a better customer experience while driving incremental shareholder value. Saul is also clearly committed to the success of his team through talent development and growth, which is an important cultural fit for us.”
Factor was recruited to McKesson Corp. as senior vice president of global generics. He led a technological transformation by helping bring the company’s systems together. He created a customer segmentation program aimed at enhancing customer satisfaction and loyalty, while strengthening his internal team and their results.
According to J M Smith Corp., the program generated millions in incremental revenue, and resulted in about one-third of his team receiving promotion opportunities within the corporation.
Factor was then named the company’s president of global sourcing and procurement.
“Our industry is rapidly transforming, and it is important to provide customers with what they need now while also working to address their future needs,” Factor said in a statement. “I have known QS/1 for a long time, and I am excited to join a team that is poised to grow from being a premier vendor in the industry to becoming the premier pharmacy partner ready to meet the demands of the future.”
Factor and his wife, Ann Factor, will move to Spartanburg, the company said.
“Tammy Devine has been an integral part of QS/1 since she was hired as a programmer 35 years ago by Mr. Jim Smith, son of our founder,” Turfe said. “She built upon Mr. Smith’s legacy and vision by creating a culture focused on customers, community, supplier partners, and employees. That foundation, and Saul’s background in customer-focused growth mean that this is an incredibly exciting time for QS/1 and J M Smith Corp.”
J M Smith Corp. is South Carolina’s third-largest private company. In addition to QS/1, its divisions include Smith Drug Co., Integral Solutions Group, RxMedic Systems, Integra LTC Solutions, and Burlington Drug Co.
For more information, visit www.jmsmithcorp.com.