Q&A: Sarah Petty, Hub City Delivery

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Sarah and Joel Petty are owners of Hub City Delivery, an online multi-restaurant food delivery service covering the Spartanburg area.

Since launching their concept in late summer 2011, the Pettys have increased their partnerships with local eateries from seven to 75.

Headquartered at 364 S. Pine St. in Spartanburg, Hub City Delivery has completed more than 140,000 deliveries and generated more than $2 million in sales for the local dining industry.

The owners said their service began making just shy of 30 deliveries per day. Today, the company makes 200 daily deliveries.

Hub City Delivery’s workforce has grown from just one employee — Sarah Petty — to 35 drivers and two full-time office employees.

The service features a mobile app that customers can use to order meals from the restaurant of their choice.

Hub City Delivery’s service hours for lunch are 11 a.m. to 2 p.m. Monday through Friday, and noon to 4:30 p.m. Saturday and Sunday. Dinner hours are 4:30 to 9 p.m. Sunday through Thursday, and 4:30 to 10 p.m. Friday and Saturday.

UBJ spoke with co-owner Sarah Petty regarding the company’s beginnings and growth.

When you launched this company, did you have any idea what it might become?

I began with seven restaurants. My goal was to get to 10 and I couldn’t even get that. Now we have more than 75 and it feels amazing. … When this started, I was just a mom with a 6-month-old baby hoping to help provide for her family. I had no idea what this was going to turn into. I had an expectation of success, but I had no idea where it would go.

Can you describe the early days?

This is truly a family business. When we started out, I was the delivery driver, the dispatcher, the PR and marketing person, and the mom. Joel kept his job as an engineering inspector for [Spartanburg] County during that first year.

Do you remember your first delivery?

My very first delivery was a Venus Pie pizza to Coldwell Banker Caine. I walked in there with the pizza in one hand and a baby’s car seat hanging from the other arm. The lady working the front desk must have thought I was crazy. … For a long time, whenever someone asked my son where he was born, he would say, “Hub City Delivery.”

What are some of the ingredients of your success?

In the beginning, I really had to sell myself. I had to make people believe in me. Everyone kept telling me to give it four or five years. Honestly, there were times we thought, “What have we done?” It hasn’t been easy. There have been a lot of challenges. But Spartanburg has rewarded our persistence.

What sets you apart from other food delivery services?

If you have a problem and need to call someone, you’re going to be speaking with someone in Spartanburg. Customer service is so important. I believe in treating people the way I want to be treated. We have great relationships with our restaurants.

What does the future hold for Hub City Delivery?

We are always keeping an eye on technology to ensure that we are efficient and relevant. … We hope to soon be in many areas surrounding Spartanburg. There has been a tremendous amount of growth in Spartanburg. There’s a lot of momentum behind supporting local. We’re excited to be a part of it.

Hub City Delivery by the numbers

7: Number of partner restaurants in 2011

75: Number of partner restaurants today

140,000: Number of deliveries completed since inception

$2 million: Amount of sales generated for local restaurants

30: Number of daily deliveries in 2011

200: Number of daily deliveries today

37: Number of employees today, including 35 drivers and two full-time office workers

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