Samsung bringing 400 jobs to Upstate with new ‘connected care center’

Samsung's new "connected care center" will be located in the former Bloom grocery store site at 901 Holland Road in Simpsonville. The facility is expected to bring 400 additional support jobs to the region by 2020. Rendering provided by Samsung Electronics America.

South Korean tech giant Samsung Electronics announced today that it is opening a new “Connected Customer Care Center” in Greenville County.

The 34,928-square-foot facility, which will be located in the former Bloom grocery store site at 901 Holland Road in Mauldin, is expected to bring 400 additional support jobs to the region by 2020, according to a news release.

Officials said the new Connected Customer Care Center will “support the company’s move toward integrated connectivity between Samsung products and services.”

“The way consumers are using technology devices is changing,” Michael Lawder, senior vice president of Customer Care at Samsung Electronics America, said in the release. “We are entering a world in which the way consumers use and switch technology products is constant and seamless.”

Lawder added that the connected care center will ensure “Samsung customers are able to receive world-class education, training, and support to connect their products and maximize their use however and whenever they would like.”

The new facility will include two training centers for on-site agents, a showcase of the company’s products, a video chat support area, and a “connected living lab” that will allow agents to test real-life consumer experiences, according to the release. Employees will also be able to enjoy an onsite café and various other amenities.

Samsung plans to open the new facility in partnership with Alorica, a California-based customer services management company. It will be the company’s second consumer care facility in the state, according to the release. Samsung opened its first product support center in 2009 in Mauldin. The company also recently opened a $380 million home appliance manufacturing plant in Newberry.

“When Samsung announced its intentions to build a manufacturing facility in Newberry, they told the people of South Carolina that they were dedicated to our community,” Gov. Henry McMaster said in the release. “At every opportunity, this fantastic company has demonstrated that commitment, and today’s announcement that will create 400 new jobs in Greenville is just further proof that Samsung will be here for a very long time, investing in South Carolina and creating jobs for the people of our state.”

Samsung said it chose South Carolina for its new connected care center due to the state’s skilled workforce and existing facilities.

Additional details on the site, as well as the building’s formal ribbon-cutting, will be made available later this summer.

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Note: A previous version of this article stated that 901 Holland Road is located in Simpsonville. It has since been corrected. 


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