Global service solutions provider Transcom Worldwide AB selected Greenville to launch its North American network, the company announced Dec. 1.
Transcom uses artificial intelligence, the latest technologies and highly-trained service teams to provide customer care, sales, tech support and credit management services on a global basis in 33 different languages, according to information provided in the announcement.
Home will be a 33,000-square-foot facility on Executive Center Drive near the I-85/385 Gateway. The building’s upfit is underway and expected to be complete by February. The expansion will create as many as 450 jobs, initially, but there’s room in the Greenville location for up to 1,000 associates, if needed.
“We wanted a community with a large, quality workforce, as we envision that Transcom could expand operations here in the future to as many as 1,000 positions on a long-term basis,” said Kyla Starks, managing director and senior vice president of Transcom. “We believe that Greenville is that place and that we can stay here for many years.”
The company will use a hybrid in-office and work-from-home model for the Greenville center. While some of the catalysts for that plan are related to the COVID pandemic, the company said the model fits with its remote client and customer service roles.
Transcom fast-facts
- Founded: 1995, Sweden
- Employees: 30,000 across 26 countries
- Customer care centers: 69
- Clients: 200
- Daily customer interactions: 1.5 million
“The push for a new location to grow from while expanding Transcom’s presence in the North American market was driven by significant growth in the U.S., and the opportunity to serve a growing cadre of clients doing business here,” said Donald Berryman, Transcom executive vice president and chief commercial officer for North America. “North America is the largest consumer market in the world, and is ripe with opportunity for a technologically advanced, service-driven organization like Transcom. We’re already serving many clients in North America, and we consider the North American market to be a center of future growth and opportunity.”
Berryman said South Carolina and Greenville, in particular, offer a talented workforce, a welcoming business community and diverse economy, and an attractive area for client visits.
“We look forward to growing our base and serving customers through our expansion into the Upstate,” he said.
Hiring has already begun for Technical Customer Support Representative and Team Leader positions, and more information on all open positions can be obtained from career listings on Transcom’s website at https://na.transcom.com/en/careers-na.
readySC will be assisting with recruitment and training.
“Greenville County Council is pleased that Transcom, the global customer experience experts who use leading-edge technology and customer insight to provide excellent customer care, have chosen our community to launch and grow their U.S. operations,” said Greenville County Council Chairman and Greenville Area Development Corporation Board Member Willis Meadows. “We believe that the company is a perfect fit for our growing knowledge-based economy and wish them continued success.”
“Transcom is a world-class company, and it speaks volumes that they decided to locate their first North American operation right here in South Carolina. This announcement serves as another testament to South Carolina’s strong business climate,” added South Carolina Gov. Henry McMaster.
