Hitachi Solutions America, a global cloud services system integrator in Greenville, announced the purchase of Yesflow, a mobile digital assistant powered by artificial intelligence (AI) that aims to increase expertise and solutions regarding smart voice assistance and service capabilities.
The application, renamed “Engage for Conversation,” works alongside Microsoft Dynamics 365. With Hitachi Solutions specializing in Microsoft applications, the acquisition intends to offer more solutions for customers.
“Engage for Conversation gives users visibility to backend processes so they can provide a seamless chatbot experience that makes it fast and easy to respond to customer demands,” said Jerry Hawk, COO of Hitachi Solutions North America. “It puts customer and prospect information instantly at a user’s fingertips, allowing them to quickly understand the situation, build trust and always stay one step ahead of customer needs.”
Read how two entrepreneurs brought Yesflow to life.
Hitachi Solutions provides services in data and analytics, technology consulting and business advisory and helps businesses transition to Microsoft Cloud. The company also assists in different industries, ranging from financial services to manufacturing or health.
“We began this journey with a dream of making it possible for users of Microsoft Dynamics to be able to simply talk to their software instead of clicking around on keyboards. We have proven that users love this mode of chat and talk to run their processes,” said Scott Millwood, co-founder and CEO of Yesflow. “The mobile conversational app streamlines the way people interact with complex processes so that they can simply chat on their phone and lean on the assistant to get work done on their behalf.”
Why did Hitachi choose to locate in Greenville? Read the story here.
